HP Pavilion p033cl Keyboard not working

HP Pavilion 15 p033cl Keyboard not working

I just recently swapped out a hard drive and re-installed Windows 10 on a HP Pavilion 15 p033cl laptop. After the Windows 10 install the keyboard was working fine. Then it did a windows update and found the p033cl keyboard not working.

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This is how I was able to fix my issue. First I verified that the keyboard was still functioning by restarting and hitting esc to see if I could get into the setup menu. This did work so I knew the keyboard did function and my cables did not come lose after swapping the hard drive.

Next I plugged in a mouse and then turned on the built in Windows on screen keyboard.

start menu –> Windows Ease of access –> On screen keyboard

Then I navigated to control panel device manager.

You can just right click the start button and then click device manager.

Once in device manager I could see the keyboard and touchpad had the yellow warning icons.

HP Pavilion 15 p033cl keyboard not working

The error I was seeing was “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

HP Pavilion Keyboard not working

To fix it, I right clicked on the Keyboard and clicked properties. Then I went to the Driver tab.

First I tried to update the drivers and that did not resolve the issue. So I uninstalled the device.  I did this for both the touchpad and the keyboard. One of them gave me the option to delete the driver during the uninstall and I did chose that as well.

HP Pavilion 15 p033cl keyboard not working device manager

Summary:

After removing the devices and rebooting the laptop the keyboard was working again. It reinstalled everythign correctly. I guess during the windows update something went wonky on the laptop and the drivers or software got messed up. Hope someone else finds this helpful.

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Also here is a review of a 1TB adata SSD I recently put in my desktop. If you haven’t used an SSD drive before, they are super fast. I think its one of the top upgrades for a laptop or desktop.